Policy Details
Rescheduling & Cancellations
Secure your local service by finalizing an appointment via our digital portal, telephone, or email. We kindly request a minimum of one full day's notice for any logistical updates to your visit.
• Notices provided 24+ hours in advance: free of charge.
• Late-stage adjustments or failure to attend may lead to an administrative penalty or deposit forfeiture.
Our team reserves the right to modify sessions due to hazardous environments, storms, or crises. Should this occur, we will proactively partner with you to find a convenient alternative.
Payments
Payment is typically due at the time of service unless we’ve agreed on something different in writing. We accept the payment methods shown in our booking system and on our website.
If there’s ever an issue with payment or timing, we’ll reach out so we can sort it out together. For ongoing or commercial accounts, custom billing terms can be set up and will be outlined in your quote or service agreement.
Access & Security
You are responsible for providing safe, reasonable access to the property at the scheduled time (keys, codes, gate access, or on‑site contact).
Our team will only enter areas approved for service and will lock doors and secure access points when leaving, to the best of our ability.
We are not responsible for pre‑existing damage, unsecured valuables, or items not disclosed before service. Please store cash, jewelry, and sensitive documents in a secure place prior to our arrival.
Cleaning Standards
We follow detailed checklists based on the service you choose (residential, commercial, move‑in/move‑out, post‑construction, etc.). Our goal is to deliver a consistent, high‑quality clean every visit.
If something does not meet your expectations, please contact us within 24 hours so we can review and, when appropriate, return to address the concern.
Some stains, wear, or damage may be permanent. In those cases, we will do our best to improve the area safely without harming surfaces or materials.
Client Information & Privacy
To serve you properly, we collect basic details such as your name, contact information, property address, and service preferences.
We will not sell or trade your personal information. We use it only to:
• Schedule and manage your bookings
• Send quotes, invoices, and service updates
• Share important changes to our services or policies
Access to your information is limited to authorized team members who need it to perform their work. We may share limited details with trusted third‑party providers (such as payment processors) strictly for billing and service delivery, and they are required to protect your information as well.
If you want to review, update, or ask about how we use your information, please contact us using the details on our website.